mesin128 Privacy Policy
This page describes what we collect when you use mesin128 and how we keep that data protected. We take your privacy seriously and operate under clear data-handling principles that apply whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.
We at mesin128 collect personal information only to operate our service, process your deposits and withdrawals, comply with legal obligations, and improve your experience. We do not sell your data to advertisers or marketing partners. This policy outlines our actual practices and your rights under applicable law.
Data protection is a shared responsibility. We secure your information on our end; you maintain the confidentiality of your login credentials. If you have questions about how we handle your data, our support team can clarify any section of this policy.
What we collect and why
We collect personal information in several categories. When you open a mesin128 account, we ask for your full name, email address, phone number, and date of birth. We use this information to create and secure your account, send you transaction confirmations, and contact you if we detect suspicious activity.
During account verification, we request identity documents—a scanned national ID, passport, or driver's licence—and proof of address such as a utility bill or bank statement. We collect this information to comply with know-your-customer (KYC) regulations that protect against fraud and money laundering. We retain these documents securely and delete them after a defined retention period, unless law requires us to keep them longer.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record the transaction amount, timestamp, and payment method. We do not store your full card number or e-wallet password; payment processors handle sensitive payment data directly through encrypted channels. We retain transaction records for compliance and dispute resolution.
We also collect usage data: how you navigate our platform, which games or sports markets you view, session duration, and device information (browser type, operating system). We use this data to improve our service, detect technical issues, and prevent abuse. We do not use this data to profile you for marketing purposes outside mesin128.
How we use your data
We use your information for six primary purposes: account administration (login, password reset, account recovery); payment processing (crediting deposits, processing withdrawals); legal compliance (KYC verification, anti-money-laundering checks, responding to legal requests); customer support (responding to your enquiries, investigating disputes); service improvement (analysing user behaviour, identifying technical issues, testing new features); and fraud prevention (detecting suspicious patterns, blocking unauthorised access).
We do not use your personal data for marketing emails unless you have explicitly opted in. If you receive promotional content from mesin128 and wish to unsubscribe, you can do so through the unsubscribe link in the email or by contacting our support team.
Third-party processors and data location
Our payment processors—the companies that handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers—receive transaction data directly from you through encrypted channels. These processors operate under their own privacy policies and security standards. We do not control how they retain or use transaction data, though we require them to maintain strict confidentiality.
Our servers and databases may be located outside Indonesia. By using mesin128, you consent to your data being transferred to and processed in other jurisdictions. We select data centres in jurisdictions with strong data-protection standards, but we cannot guarantee the same legal protection as Indonesia provides in all cases. If you have concerns about international data transfer, contact our support team.
Key takeaways
- We collect name, email, phone, and identity documents for account opening and compliance
- We retain payment records for transaction verification and dispute resolution
- We do not sell personal data to third parties or use it for external marketing
- Payment processors handle sensitive payment data; we do not store full card numbers
- Our servers may be located outside Indonesia; your data is transferred internationally
- You can request access to, or deletion of, your personal data subject to legal holds
Your rights and data requests
You have the right to access, correct, or request deletion of your personal data. If you want to download a copy of the information we hold about you, or if you believe your data is inaccurate, contact our support team with a written request. We will respond within a reasonable timeframe.
We may not be able to delete your data immediately if we are legally required to retain it for compliance or dispute-resolution purposes. For example, we retain transaction records and KYC documents for several years to comply with anti-money-laundering regulations. Once the retention period expires, we securely delete your data.
If you close your mesin128 account, we retain your account history for compliance but no longer use it for marketing or service improvement. Your login credentials will no longer work, and you will not be able to access your account. If you wish to restore a closed account, contact our support team to discuss options.
Security practices
We at mesin128 use industry-standard encryption (SSL/TLS) to protect data in transit between your device and our servers. Our databases are encrypted at rest and secured with access controls that limit employee access to personal data. We conduct regular security audits and respond promptly to any suspected breaches.
No security system is perfect. If we discover that your data has been compromised, we will notify you promptly and take steps to limit harm. You are responsible for keeping your mesin128 login credentials confidential; we recommend using a strong, unique password and enabling two-factor authentication if available.
Changes and contact
We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or through a prominent notice on mesin128. Your continued use of the platform after such changes constitutes acceptance of the updated policy.
If you have questions or concerns about how we handle your data, contact our support team. We will address your enquiry within a reasonable timeframe. Our services are available only where local law permits; disputes arising from this policy are governed by applicable jurisdiction law.